Delivery & returns
Where we deliver
UK, Jersey, Guernsey and the Isle of Man.
Cost
£3.95 per order. Free on orders of £40 or more.
How long
Everything is printed to order in the UK. Mugs, stickers and totes usually leave us within 3 working days, clothing within 5, counted from payment (orders after 1pm count from the next working day). Royal Mail tracked delivery then takes 1–3 working days, a little longer to the islands. Allow 4–10 working days in total.
Changes and cancellations
Orders go to print automatically, so check your wording and size before you pay. If you spot a mistake, email us straight away with your order number and we'll try to catch it, but we can't promise.
Changed your mind?
Custom Translator designs are made to your wording, so we can't take them back unless they're faulty. Ready-ruined designs can be returned unused within 14 days of delivery: email us first for the return address. You pay return postage; we refund the item price within 14 days of getting it back.
Faulty, damaged or misprinted
Email us a photo and your order number, ideally within 48 hours if it arrived damaged, and within 28 days for print or manufacturing faults. We'll replace it or refund you. Your statutory rights are not affected.
Lost in the post
If nothing has turned up 10 working days after your order was dispatched, tell us and we'll chase it.