Delivery & returns
Where we deliver
UK, Jersey, Guernsey and the Isle of Man.
Cost
£4.49 per order. Free on orders of £40 or more.
How long
Everything is printed to order in the UK. Mugs, stickers and totes usually leave us within 3 working days, clothing within 5, counted from payment (orders after 1pm count from the next working day). Royal Mail tracked delivery then takes 1–3 working days, a little longer to the islands. Allow 4–10 working days in total.
Changing your order
Orders go to print automatically, so check your wording and size before you pay. If you spot a mistake, email us straight away with your order number and we'll try to catch it, but we can't promise.
Changed your mind?
Ready-ruined designs: you can cancel within 14 days of the day your order arrives, no reason needed. Just email us your order number and say you're cancelling (you can use the form below, but you don't have to), and we'll send you the return address. Post the items back within 14 days of telling us. You pay return postage.
We refund the item price, plus the standard delivery charge if you send back the whole order, within 14 days of getting the items back (or of you showing proof of posting, if that's sooner), to your original payment method. Feel free to try things on as you would in a shop. We may deduct for wear or damage beyond that.
Custom Translator designs are printed with your own wording, so the 14-day cancellation right doesn't apply to them. That doesn't affect your rights if anything is faulty.
Cancellation form
To: MrTourette (This Way Up Distribution Ltd), 809 Salisbury House, 29 Finsbury Circus, London EC2M 7AQ. Email: hello@mrtourette.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [items]
Ordered on [date] / received on [date]
Order number: [MRT-…]
Name: [name]
Address: [address]
Signature (only if sent on paper)
Date: [date]
Faulty, damaged or misprinted
Your rights under the Consumer Rights Act 2015 apply to everything we sell, Translator designs included. Email us a photo and your order number as soon as you can. Within 30 days of delivery you're entitled to a full refund. After that we'll repair or replace it, and refund you if that doesn't put it right. We cover the cost of sending faulty items back.
If it arrived damaged, a photo within a couple of days helps us claim from the courier, but that isn't a deadline for you.
Lost in the post
Your order is our responsibility until it reaches you. If nothing has arrived 10 working days after dispatch, tell us and we'll send a replacement or refund you.